Terms of Service

1. Provider and agreement

The service is provided by VisionLinks Oy (“VisionLinks”, “we”, “us”). Contact us at contact@visionlinks.fi.

Our registered postal address has not yet been published here. Contact us for company details before entering an order.

Our Business ID has not yet been published here.

“You” means the account holder or, where you have authority to act for an organization, that organization. A separately agreed order or written service agreement can specify additional commercial terms. An applicable data processing agreement governs customer-controlled personal data. None of these terms overrides mandatory law or limits statutory consumer or data protection rights.

2. Accounts, eligibility and security

You must have legal capacity to enter the agreement and any authority or guardian authorization required by applicable law. If acting for an organization, you must have permission to create the account and connect its equipment. Provide accurate account and billing information and keep your contact email current.

Registration may require an administrator-issued invitation and email verification. An invitation permits registration subject to the service rules; it does not grant access to another customer's account or override plan limits.

Keep passwords, verification codes, publishing keys and camera credentials confidential. Use available security controls and notify us promptly if you suspect unauthorized access. You are responsible for the access you authorize and for securing your cameras and network. This does not remove our responsibility for security failures for which we are legally responsible.

3. Service features and limits

VisionLinks lets you connect supported camera sources, organize devices, view live video, and record, play, export or delete available footage. Features depend on the active plan, compatible equipment, network connectivity and configured media servers. A feature described as planned or coming soon is not part of the current service unless expressly agreed.

The pricing page, plan settings and checkout identify relevant camera, concurrent-view, bandwidth, session-duration and recording-retention limits. Do not bypass quotas, access checks or subscription controls. Free, trial and administrator-granted plans may have different limits and expiry conditions.

VisionLinks is not represented as a monitored alarm, emergency-response or life-safety service. Do not rely on it as the sole means of protecting people or preserving irreplaceable evidence. No response by emergency services or continuous human monitoring is included unless separately and expressly agreed.

4. Lawful camera use and acceptable conduct

Connect only cameras and streams you own or are authorized to use. You are responsible for a lawful surveillance purpose, camera placement, appropriate notices, necessary retention, authorized viewers and lawful disclosure of footage. Consider the rights of visitors, workers, neighbours, children and others recorded. Access to a camera URL does not itself establish permission to record it.

These responsibilities apply to live viewing, streaming, audio and recording. Being away from home or owning the property does not itself authorize observing everyone who enters. Obtain consent where required, provide required information, and respect private spaces and restrictions on audio capture. A security alert does not establish that a person is an intruder or has committed an offence.

You must not use VisionLinks to:

• Carry out unlawful surveillance, stalking, harassment, discrimination, or recording in places where it unlawfully intrudes on privacy.
• Create, store or distribute unlawful content, including child sexual abuse material or non-consensual intimate recordings.
• Access another person's camera, account, recording or network without authorization, or share stolen credentials.
• Upload malware, exploit the platform, defeat security controls, or deliberately disrupt the service or other users.
• Infringe copyright or other rights, misrepresent your identity, or use accounts and invitations fraudulently.
• Use biometric identification or consequential automated analysis without a separately lawful, supported and expressly agreed arrangement.

Report suspected unlawful use or a security problem to contact@visionlinks.fi. Any investigation or disclosure by us must respect applicable law and the Privacy Policy; these terms do not authorize unrestricted access to private footage.

5. Your recordings, data and intellectual property

You retain your rights in camera footage and other content you provide, subject to the rights of people recorded and other rights holders. You grant us only the permission needed to receive, transmit, store, display, export and delete that content to deliver the service, follow your lawful instructions and meet applicable legal obligations. These terms do not grant a general license to sell your footage, use it in advertising or train AI models on it.

The VisionLinks software, branding and website materials belong to us or their respective licensors. You may use the service within your agreement and applicable licenses. These terms do not transfer ownership of our software or restrict rights you have under mandatory law or an applicable open-source license.

Recording retention is limited. Footage can expire automatically, become unavailable after configuration or plan changes, or be permanently removed by an authorized deletion. Export anything you need to keep before its retention period ends. An export is your responsibility to store and share lawfully.

Deployment database dumps do not provide a separate video backup. We do not promise recovery of expired or erased recordings or a tested disaster-recovery arrangement. See the Privacy Policy's retention and backup information.

6. Subscriptions, prices and payment

Before a paid order, the applicable checkout or agreed order must state the price, currency, billing interval, taxes, plan limits, any trial conditions and whether payments recur. You authorize only the charges and renewal arrangements you agree to there. Prices or promotions are not a commitment to unlisted future features.

Where enabled, Stripe handles checkout and billing management. Keep payment details current. Recurring subscriptions continue according to the billing terms you accept until cancelled or otherwise ended. A failed payment may affect access after appropriate notice and any applicable opportunity to resolve it.

A plan change can affect camera access, viewing limits and recording retention. Review the effective date and charges shown before confirming. Do not assume that a downgrade preserves footage beyond the new retention limit or automatically creates a refund.

We will communicate changes to ongoing prices before they apply, with any notice, cancellation or consent rights required by law or your agreement. We will not retrospectively change the price of an already accepted fixed-price period without a lawful contractual basis.

7. Cancellation, withdrawal and refunds

Manage an available paid subscription through Subscription and the billing portal, or contact contact@visionlinks.fi for assistance. Check the effective cancellation date and keep the confirmation. Cancellation at the end of a paid period normally leaves the agreed access available until that date. Account deletion and billing cancellation are separate actions.

Cancelling a subscription does not by itself guarantee a prorated refund, but it does not remove any right to reimbursement, a price reduction or another remedy under law or your agreement. Contact us about duplicate charges, billing errors or a service that does not conform to what was agreed.

Consumer rights

If you purchase as a consumer, mandatory consumer protection applies. Online service contracts generally carry a 14-day right of withdrawal, subject to the applicable rules and exceptions. A request to start service immediately and any legally required acknowledgement must be handled separately; accepting these terms alone does not waive your withdrawal right.

To request withdrawal, send an unambiguous statement identifying your account and order to contact@visionlinks.fi. For example: “I withdraw from my VisionLinks service contract”, followed by your name, address, account email, order date and the date of your notice. You do not have to use that wording. This contact route does not replace any additional withdrawal facility or information required by law.

Where an immediate start was validly requested, any payment for service supplied before withdrawal is governed by the applicable legal rules. Nothing here creates a blanket no-refund rule or excludes rights relating to defective digital services.

8. Availability, equipment and third parties

Video availability and quality depend on cameras, power, connectivity, codecs, hosting and other systems. Maintenance, outages or third-party changes can interrupt live viewing, recording and exports. An uptime guarantee, response-time commitment or service-level credit applies only if expressly agreed.

Keep your equipment compatible and updated. We may make proportionate technical or security changes needed to maintain the service, while respecting the agreed functionality and applicable consumer rights.

Optional Google sign-in, email delivery, payment services and other external services are subject to their own applicable terms. We remain responsible for our own contractual and legal obligations; a third-party integration is not a blanket exclusion of that responsibility.

9. Suspension, termination and deletion

We may restrict access where reasonably necessary to address a serious breach, unlawful use, a security threat, a legal requirement, or unpaid amounts after appropriate notice. Where practicable and lawful, we will explain the reason and give an opportunity to resolve the issue. Immediate restrictions may be necessary to protect people, systems or evidence.

You may contact contact@visionlinks.fi to question a restriction or ask for review. We will consider the circumstances and applicable contractual and statutory rights. These terms do not grant an arbitrary right to retain payment for service we are legally required to refund.

You can request account deletion from the account menu or by email. Self-service deletion may require email proof and may be blocked while external billing remains active or an administrator account needs separate handling. Those controls do not prevent a human review of your erasure rights.

Export required data before closing the account. Successful deletion clears recognized recordings on currently assigned media servers and removes active owned database records. Unavailable servers can prevent completion; historical copies, backups and provider-held records need separate handling as described in the Privacy Policy. Deleted footage cannot be recovered through the application.

10. Responsibility and liability

Each party is responsible for its own obligations and for loss for which it is legally liable. You are responsible for your lawful camera use and authorized disclosures; we are responsible for the service obligations we undertake. Any claim must take account of causation, applicable duties and reasonable steps to limit loss.

Camera owner and service provider responsibilities

You decide the surveillance purpose, camera coverage, people permitted to view footage, and appropriate retention within the available service limits. You are responsible for the legal basis for your use, required notices and permissions, and lawful handling of recordings you export or share.

VisionLinks remains responsible for its applicable service and data protection duties, including appropriate security for the processing it performs, access controls, agreed retention and deletion, lawful arrangements for subprocessors and international transfers, and required assistance with individual rights requests and personal data breaches. These terms do not transfer those duties to you or waive anyone's statutory rights.

Data protection roles

For business customers, you will generally be the controller of camera footage and VisionLinks its processor when processing that footage on your documented instructions. The applicable data processing agreement must set out those activities and obligations. VisionLinks acts as a separate controller for processing whose purposes and means it determines, such as its own account administration, as explained in the Privacy Policy. Actual activities determine the roles; these terms do not override that assessment.

A private user's purely personal or household activity may fall outside the GDPR. This does not automatically exempt VisionLinks as a commercial service provider, or remove other applicable privacy and surveillance laws. See GDPR Recital 18 and the EDPB guidance on controllers and processors.

If resident recognition, biometric processing or other AI analysis is offered, the applicable legal basis, roles, safeguards and any provider obligations must be addressed for that specific feature. Accepting these terms is not consent from residents or visitors and does not authorize otherwise unlawful analysis.

Limits and mandatory rights

We do not promise that the service prevents all crime, equipment failure or data loss. Events outside reasonable control may affect performance, but do not automatically remove obligations to notify, mitigate, restore service or provide remedies under applicable law.

No provision excludes liability that cannot lawfully be excluded, including applicable consumer remedies or responsibility for intentional misconduct or gross negligence. Any additional business-specific liability allocation must be set out in a separately agreed contract; no monetary liability cap is introduced by this page.

11. Changes to the service and terms

We may propose updates for service development, security, provider changes or legal requirements. The version and update date identify the published text. For material changes affecting an existing agreement, we will give appropriate notice and explain the effective date and any applicable right to decline, cancel or accept the change.

Continued use is not treated as a substitute for express agreement where that agreement is required. A revised policy does not authorize a new use of personal data that requires another legal basis or consent.

If a term is unenforceable, the remainder applies only insofar as lawful and workable; no replacement may remove mandatory protections. Failure to enforce a right on one occasion does not automatically waive it in future.

12. Governing law, complaints and contact

Finnish law governs these terms, subject to mandatory protections that apply to you. A consumer does not lose protections of otherwise applicable mandatory law or rights concerning the courts competent to hear a dispute.

Contact contact@visionlinks.fi first if you want us to investigate a service or billing complaint. Consumers may also seek assistance from the Finnish Consumer Advisory Services and, where appropriate, refer a dispute to the Consumer Disputes Board or another competent dispute-resolution body. These options do not remove the right to bring a claim before a competent court.

For personal-data matters, use Privacy and your data or the contact in the Privacy Policy. Agreeing to service terms is separate from GDPR consent.